1. Agreement
By creating an account or using AskNell ("the Service"), you agree to these terms. The Service is operated by otageLabs, a sole-trader consultancy based in Melbourne, Australia ("we," "us"). If you do not agree, do not use the Service.
2. Eligibility
You must be at least 16 years old to use the Service. By registering, you confirm that you meet this requirement and that the information you provide is accurate.
3. Your account
You are responsible for maintaining the security of your account credentials. Enable two-factor authentication where possible. You are liable for all activity under your account. Notify us immediately if you suspect unauthorised access.
4. What the Service does
AskNell is an AI-powered personal assistant that connects to your email and calendar to help manage correspondence, scheduling, and related tasks. The assistant reads your data, drafts responses, and suggests actions — but it never acts without your approval.
5. Draft-and-approve model
Outbound email is always queued as a draft for your review. The assistant never sends email on your behalf without your explicit approval. You can review, edit, or reject any draft before it is sent. You are responsible for the content of messages you approve.
6. Acceptable use
You agree not to:
- Use the Service to send spam, phishing, or unsolicited bulk email.
- Attempt to access other users' data or vaults.
- Reverse-engineer, scrape, or probe the Service beyond its intended interfaces.
- Use the Service in any way that violates applicable law.
We may suspend or terminate accounts that violate these rules.
7. Intellectual property
Your data is yours. Email, calendar events, vault content, and any other data you bring into or create within the Service remains your property. We claim no ownership of your content.
The Service itself — its code, design, and branding — is the property of otageLabs. These terms do not grant you any rights to our intellectual property beyond the right to use the Service as intended.
8. Billing and payments
Paid plans are billed monthly via Stripe. Prices are in US dollars unless otherwise stated. You can change or cancel your plan at any time from Settings. Cancellation takes effect at the end of the current billing cycle — no partial refunds are issued.
9. Service availability
We aim to keep the Service available and reliable, but we do not guarantee any specific uptime or service level. The Service is provided on a best-effort basis. We may perform maintenance, updates, or changes that temporarily affect availability.
10. Limitation of liability
To the maximum extent permitted by law, otageLabs is not liable for any indirect, incidental, consequential, or punitive damages arising from your use of the Service. Our total liability for any claim related to the Service is limited to the amount you have paid us in the 12 months preceding the claim.
The assistant provides AI-generated suggestions. It may make mistakes. You are responsible for reviewing all drafts and actions before approving them. We are not liable for consequences of actions you approve.
11. Indemnification
You agree to indemnify otageLabs against any claims, damages, or expenses arising from your use of the Service, your content, or your violation of these terms.
12. Termination
You can delete your account at any time from Settings → Privacy. Account deletion has a 30-day grace period — signing back in during that window reactivates your account and all your data. After 30 days, your data is permanently purged.
We may suspend or terminate your account if you violate these terms, with or without notice.
13. Changes to these terms
We may update these terms from time to time. Material changes will be communicated via email or an in-app notice. Continued use of the Service after changes take effect constitutes acceptance of the updated terms.
14. Governing law
These terms are governed by the laws of the State of Victoria, Australia. Any disputes arising from these terms or your use of the Service will be resolved in the courts of Victoria.
15. Contact
Questions about these terms? Email hello at asknell dot io.